Frequently Asked Questions (FAQ)
Frequently Asked Questions
Find answers to common questions about shopping at Keobik Mart, our products, shipping, and more.
📦 SHIPPING & DELIVERY
Q: Do you ship worldwide?
A: Yes! We offer fast and reliable worldwide shipping to serve businesses globally. Shipping times vary by location.
Q: How long does shipping take?
A: Delivery times depend on your location. Typically:
• Domestic: 3-7 business days
• International: 7-21 business days
You'll receive tracking information once your order ships.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery status.
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your location and order size.
💳 PAYMENT & PRICING
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal for secure transactions.
Q: What currency are prices displayed in?
A: Our website features advanced geolocation technology that automatically detects your location and displays prices in your local currency. We support 160+ currencies worldwide, ensuring you can shop with confidence knowing exactly what you'll pay in your own currency. Prices are instantly converted in real-time for your convenience.
Q: Can I change the currency if needed?
A: Yes! While our system automatically detects and displays your local currency, you can manually select a different currency if preferred, using the currency selector on our website.
Q: Do you offer bulk or wholesale pricing?
A: Yes! For bulk orders or wholesale inquiries, please contact us at info@keobikmart.com or call +234 707 714 3640.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: We want you to be completely satisfied. If you're not happy with your purchase, please review our Refund Policy for details on returns and exchanges.
Q: How do I initiate a return?
A: Contact our support team at info@keobikmart.com with your order number, and we'll guide you through the process.
Q: Are there restocking fees?
A: Please refer to our refund policy for specific details on any applicable fees.
🛠️ PRODUCTS & SPECIFICATIONS
Q: Are your machines brand new?
A: Yes, all our mini business machines are brand new, purpose-built equipment from trusted manufacturers.
Q: Do products come with warranties?
A: Many of our products include manufacturer warranties. Check individual product descriptions for warranty information.
Q: Can you help me choose the right machine for my business?
A: Absolutely! Our expert support team is here to help. Contact us at info@keobikmart.com or +234 707 714 3640 for personalized guidance.
Q: Do you provide technical support or training?
A: Yes, we offer expert support and guidance for all our products. Reach out to us for assistance.
🏢 ABOUT KEOBIK MART
Q: What makes Keobik Mart different?
A: We specialize in compact, purpose-built mini business machines that empower entrepreneurs, startups, and SMEs to innovate with lower costs, smaller spaces, and greater flexibility.
Q: What industries do you serve?
A: We serve diverse industries including Beauty & Fashion, Health & Medical, IT, Construction, Agriculture, Automotive, and more.
Q: Where are you located?
A: We serve customers worldwide. For inquiries, contact us at info@keobikmart.com.
📞 CUSTOMER SUPPORT
Q: How can I contact customer support?
A: We're here to help!
📧 Email: info@keobikmart.com
📞 Phone: +234 707 714 3640
🌐 Website: www.keobikmart.com
Q: What are your support hours?
A: Our team is available during business hours. We aim to respond to all inquiries within 24 hours.
🔒 SECURITY & PRIVACY
Q: Is my payment information secure?
A: Yes! We use industry-standard encryption and secure payment gateways to protect your information.
Q: How do you handle my personal data?
A: We respect your privacy. Please review our Privacy Policy for details on how we collect and use your information.
Still have questions?
Contact us at info@keobikmart.com or call +234 707 714 3640